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RETURN AND EXCHANGE POLICY

We hope you enjoy using Jack Black products as much as we enjoy creating them for you. If for any reason you are not fully satisfied, simply return it/them to us within 30 days of purchase for refund.We cannot accept the return of items that have been opened nor of products that contain SPF or where a DIN or NPN number is indicated.

Please note all promotional items such as gift with purchase must also be returned, except free samples.

Proof of purchase (original receipt) must be submitted with return.

Within 10 to 12 business days of return, we will credit your credit card to the total price of the product(s) returned (including taxes). If you decide to return your product(s) using the Easy Return Label service of Canada Post (please see information below), total refund with be reduced by $7.95, corresponding to the price of this service. If not, full refund will be made.

For your protection, to be assured of a quick return and refund and to benefit from our preferential rates with Canada Post, we advise you to choose our Easy Return Label service. To create and print your Canada Post Label, please follow the steps below:

STEP 1 - Click on the link below or copy and paste it into your browser’s address bar to access a Return Label. 

https://www.canadapost.ca/cpotools/apps/prse/label?policyId=PR748312&LOCALE=en

Canada Post will e-mail you the tracking number to your return. Please keep this number should you need to track your shipment.

Each label you print from our website contains a unique Canada Post tracking number. These are intended for a single use only.  If an attempt is made to reuse the label for a subsequent return, the package will not be delivered to the destination.  Please be certain to print a new label each time you return a package.

STEP 2 - Pack the item to be returned securely in the original packaging and include a copy of your Order Confirmation. On the Order Confirmation, please highlight the item(s) you are returning and note the reason for your return. 

STEP 3 - Affix the Easy Return Canada Post label to the package, covering the original shipping label and take it to your local Canada Post Office for shipping.

Note : If you do not have access to a printer, simply go to your Canada Post outlet and provide them with our Policy Return Number PR748312 as well as your Order Confirmation Number and they will provide you with a Return Label.

Note : You do not have anything to pay for the Easy Return Label service; the return shipping fees ($7.95 fixed rate) will be subtracted from your total refund.


If you do not wish to use this Easy Return Label service, we would advise you to choose a prepaid traceable shipping solution  such as UPS, FedEx or Insured Parcel Post. Please send your package to:


Attn: Jack Black Web Return

3537, boul. Le Corbusier

Laval (Quebec) H7L 4Z4


If the parcel is damaged when you receive it or if products are defective, please save the box and the merchandise and communicate with us at kEncEmailjogpAhfukbdlcmbdl/db or contact Emilie Leblanc at (+1) 450 963 5096 ext 3001 to make return arrangements.